Refund policy
Thank you for shopping with potchistore.
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 30 days of receiving your item.
Return Eligibility
To be eligible for a return, the item must be:
- Returned within 30 days of delivery
- Unused, unworn, unwashed, and in its original condition
- In the original packaging, where applicable
- Accompanied by proof of purchase or order confirmation
Items that are damaged due to misuse, improper care, or normal wear and tear are not eligible for return.
How to Start a Return
To request a return, please contact us at:
mypotchistore@gmail.com
Please include:
- Your full name
- Order number
- Email address used at checkout
- Reason for return
- Photos if the item is damaged, defective, or incorrect
Once your return request is reviewed and approved, we will provide return instructions. Please do not send items back without contacting us first.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
If your item arrives defective, damaged, or incorrect, please contact us as soon as possible at mypotchistore@gmail.com with your order number and clear photos of the issue.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Original shipping fees are non-refundable unless the return is due to an error on our side, such as a defective, damaged, or incorrect item.
Exchanges
We do not guarantee direct exchanges. If you would like a different size, color, or product, we recommend returning the original item and placing a new order once your return is approved.
Order Cancellations
Orders can only be cancelled before they are processed or shipped. If your order has already been processed or shipped, you may request a return after receiving it, in accordance with this policy.
Contact Us
For return and refund questions, please contact us at:
mypotchistore@gmail.com